Purchase terms and warranty

1. Seller details

The online store spinder.ee is owned and operated by Mugav Auto OÜ (hereinafter the seller).

• Address: Häälinurme 1, Peetri, Harju County, Estonia
• Email: klienditugi@mugavauto.ee
• Phone: +372 6622 277
• Customer support: Mon–Fri 9:00–18:00 (Estonian, Russian, English)

2. Ordering and prices

Orders are placed in the spinder.ee online store — add the desired products to the cart and follow the instructions.

• All prices are in euros and include VAT.
• The contract of sale is concluded once the order has been paid for.
• After successful payment we send an order confirmation by email.

3. Payment

Orders are paid by bank card through the secure payment platform Stripe. Your card details are processed encrypted and are not stored on our servers. More: Delivery and payment.

4. Delivery

We deliver by courier straight to your hands in Estonia, Latvia, Lithuania and Finland — delivery is free. We ship as soon as payment is received. You may also pick up the goods yourself. More: Delivery and payment.

5. Right of withdrawal (14 days)

A consumer has the right to withdraw from the order within 14 days of receiving the goods, without giving a reason.

• The returned product must be unused, undamaged and in its original packaging, with all labels and accessories.
• To withdraw, send a notice to klienditugi@mugavauto.ee (state your order number).
• The cost of return shipping is borne by the buyer, except when a wrong or defective product was delivered.
• We refund the full amount paid no later than 14 days after receiving the returned goods, to the same payment method.

The right of withdrawal does not apply to products made to order or customised at the customer's request.

6. Warranty

All products carry a 2-year right to file claims in accordance with § 218(2) of the Estonian Law of Obligations Act. The warranty period starts from receipt of the goods.

• The warranty covers manufacturing and material defects.
• The warranty does not cover damage caused by misuse, negligence, accident or normal wear and tear.
• For a claim, contact customer support and describe the problem; attach photos if needed.

For business customers, the warranty set by the manufacturer or importer applies.

7. Filing claims

Report a defective product as soon as possible to klienditugi@mugavauto.ee. We respond to enquiries within 15 days at the latest. As a solution we offer repair, replacement or a refund.

8. Dispute resolution

We aim to resolve disagreements through negotiation. If no agreement is reached, the buyer may turn to:

• Consumer Protection and Technical Regulatory Authority — ttja.ee (Consumer Disputes Committee);
• the EU Online Dispute Resolution platform (ODR) — ec.europa.eu/odr.

9. Personal data

We process personal data only to the extent necessary to fulfil the order. For details, see our Privacy Policy.